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FAQs


Below we have compiled a collection of answers to the questions we get asked most often! Of course, if you want to know more, or speak to us directly, please feel free to call us or email us. All of our contact details are available on our Contact Us page.

Renting your Villa - How it Works

Terms and Conditions

Please see our complete Terms & Conditions page.

Payment Process

Renting with us is easy! There's no complicated printing and signing of documents. When you request to book you will be asked to agree to our terms and conditions of rental. When you click to agree to these terms, you create a digital contract that saves time and paper.

Once we have confirmed the availability of your booking you will be required to pay a 50% rental deposit within seven days tot confirm the reservation. The properties are reserved on a first-come, first-serve basis upon receipt of a rental deposit. The remaining balance is due 60 days before arrival, along with a refundable damage deposit of 3000€.

Cancellation

We have a no refund cancellation policy, but usually succeed in rescheduling cancelled reservations to the Spring or Autumn, where possible and in agreement with the owner. Upon successful re-booking of the cancelled period to another party we may, at the owners' discretion, facilitate a refund the party that cancelled (up to the level of the replacement rental fee). Failure to pay the damage deposit in accordance with this rental agreement will be considered as a cancellation of the booking. No refund is due on any booking cancelled by non-payment of any part of the due balance.

Arrivals and Departures

The rental period of all properties with Provence Rentals is 7 days (or any multiple thereof), from Saturday to Saturday, unless specified otherwise in the property description, or at the owners' discretion. Unless otherwise specified in the property description, all arrivals are after 16.00 and departure by 10.00 on the day of check-out. To facilitate cleaning & changeover all check-in and check-out times must be respected.

Directions to your Villa

You will receive detailed instructions and directions to get to the house as well as exact GPS coordinates to your villa after your second payment has been made.

Getting There

Airports and Train Stations

The majority of our villas in inland Provence are just a 45-minute drive from Marseille International Airport (MRS), which is the most convenient airport to fly into for Provence.

For those traveling to France for the first time, Paris should not be missed. If you are planning to do Paris and Provence we suggest flying into Paris Charles de Gaulle Airport and taking the high speed TGV to either Avignon or Aix-en-Provence.

Renting a Car

There is simply no way around it! Even if your villa is located in the village centre, renting a car is a necessity for your stay in Provence in order to explore the villages, wineries and historic sites. The roads themselves are beautiful throughout the region with many winding through the mountains and surrounded by olive groves and lavender fields. We do however recommend making sure you rent a car with a GPS, this will make travelling to/from the villa a breeze along with any day trips you're planning for a smoother holiday with less stress.

Or alternatively to have an all round experience during your stay you might want to consider renting a classic car for a day excursion or during your whole stay to tour the vineyards. You can check out the range of classic cars we offer here. All the cars are fitted with modern charging ports, so you can use your smartphone on the go to help navigate along the way.

Theft

Unfortunately, tourists anywhere in the world can be a target and while Provence is a very safe place to travel overall, cameras and purses are stolen from rental cars in the summer months in the main tourist villages. Make sure that any items in your car are out of plain sight and that your rental car is locked at all times.

When it comes to your rental property we do recommend to close the shutters and lock the doors of your villa when you leave.

Other Helpful Information

When to Go To Provence

Provence is beautiful no matter what point in the year you decide to visit! Summer is the most obvious choice for most in order to soak up the sun and thrive in the lively markets and vineyards and you would be right. Although make sure to remember that during these times is when most people visit and it may therefore be busy to visit most places. But don’t let this put you off! The lavenders will be in bloom along with the cicadas all around and the hot sun beating down. Provence is at its liveliest during the summer.

If however, you would prefer to have a quieter more authentic view of Provence we would suggest the months of May/ June and September/October. The sun is still out with chillier mornings and evenings but you will find that everything is at a slower, more natural, pace. As well as the fact that there are less tourists altogether.

Finding Cash Abroad

ATMs are now found in most villages and are the easiest method for access to cash in euros. Limits at each machine hover around the 300-500 euro mark per day. While your bank might charge a small fee to use ATMs abroad, it will be less than what you pay to exchange money at the airport or at a bank.

We do suggest taking out some cash at the airport in order to pay the French toll fees on the motorway to get to your rental property, as most foreign cards are rejected at the booths.

Grocery Shopping & The Markets In Provence

While we have no doubt you will enjoy buying fresh produce at the markets throughout Provence, we do realise supermarkets are a necessity. Provence has fantastic, large grocery stores – Casino, Carrefour, Auchan, SuperU and Intermarche are the major names.

Unfortunately there are rarely supermarkets that open 24/7 and it is best to ask the person who greets you at your villa for the best supermarket to go to and the opening times. This is because check-ins are on Saturday and most stores are closed on Sunday afternoon.

Bugs, Beasties & Wildlife

Provence is know for its countryside, lavender and beautiful landscapes and, as usual, nature comes with bugs and bees! No matter the villa there is no fool proof way to get rid of the beasties. Our recommendations would be to clean up quickly after lunch, try not to leave crumbs for ants and be aware that wasps and flies will seek water and may therefore be near the pool. The amount of mosquitos will depend on which region of Provence you are in, we suggest to burn citronella candles that you will find at most supermarkets and try to stock up on anti-mosquito spray for the evenings relaxing outdoors!